Refund policy

Your rights under Australian Consumer Law
Our products come with guarantees that can't be excluded under the Australian Consumer Law. If a product is faulty, not as described, or not fit for purpose, you're entitled to a repair, replacement or refund. This applies to all items, including sale items.

Faulty, damaged or incorrect items
Please contact us at info@lasheduplashes.com within a reasonable time of receiving your order. Include your order number and a photo of the issue. Once we've confirmed the problem, we'll arrange a replacement or refund and cover reasonable return postage.

Change of mind
We're happy to accept change-of-mind returns within 30 days of delivery if the item is:

• unused, unopened and in its original sealed packaging
• returned with proof of purchase

For hygiene and safety reasons, we can't accept change-of-mind returns on opened adhesives, removers, primers, cosmetics or any product that has been used. Sale items are also not eligible for change-of-mind returns. This doesn't affect your rights if an item is faulty.

For change-of-mind returns, return postage is at your cost. We recommend a tracked service, because we can't be responsible for returns lost in transit.

How to return an item
Email info@lasheduplashes.com before sending anything back so we can confirm your return. Then post the item to:
Lashed Up Lash Supplies, Shop 14, 129 Olsen Ave, Labrador QLD 4215

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 5-10 business days depending on your bank.

Questions
Contact us at info@lasheduplashes.com or 0406 443 066.